Frequently Asked Questions – eScooter Care

Got questions about our electric scooters, spare parts, battery repair services, or policies? Find answers below or contact us at support@escootercare.com. Operated by Gitika Electric Scooty, Rohtak, Haryana.

General

What is eScooter Care? 🛵

Where are you located? 📍

How can I contact eScooter Care? 📧

What products and services do you offer? ⚙️

Is eScooter Care eco-friendly? 🌍

Ordering and Payment

How do I place an order? 🛒

What payment methods are accepted? 💳

Is payment secure on your website? 🔒

Can I cancel my order? ❌

What if a product is out of stock? 📦

Shipping

Where do you ship? 🚚

How long does shipping take? ⏳

How much is the shipping cost? 💸

Can I track my order? 📍

What if my order is damaged during shipping? 📦

Battery Repair Services

How do I book a battery diagnostic service? 🔋

Is the INR 500 diagnostic fee refundable? 💰

Can I cancel my battery repair slot? ❌

Do you provide instructions for battery repairs? 📖

Is there a warranty on battery repairs? 🛠️

Returns and Refunds

Can I return a product? 🔄

How do I initiate a return? 📬

Are shipping costs refundable? 💸

How long does it take to process a refund? ⏳

Can I return a used product? ❓

Warranty

What is the warranty on scooters? 🛵

What is the warranty on spare parts and batteries? 🔋

How do I claim a warranty? 📜

Spare Parts

What spare parts do you offer? ⚙️

How do I know if a spare part is compatible? ❓

Can I install spare parts myself? 🛠️

Privacy and Security

How do you protect my personal information? 🔐

Do you share my information with third parties? 🤝

Can I opt out of promotional emails? 📧

Miscellaneous

Can I visit your facility in Rohtak? 🏢

Do you offer test rides for scooters? 🛵

Are your scooters street-legal in India? 🛣️

Still have questions? Reach out to us at Gitika Electric Scooty, Rohtak, Haryana or via support@escootercare.com.