Privacy Policy – eScooter Care
At eScooter Care, operated by Gitika Electric Scooty, Rohtak, Haryana, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website or purchase our electric scooters, spare parts, or battery repair services.
1. Information We Collect
We collect the following types of information to provide and improve our services:
- Personal Information: Name, email address, phone number, billing/shipping address, and payment details when you place an order for electric scooters, spare parts (e.g., motors, controllers, brake pads), or battery repair kits on eScooterCare.com.
- Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent, collected via cookies and analytics tools.
- Service-Related Information: Details about your scooter model or battery repair needs to provide tailored support and ensure compatibility of spare parts.
2. How We Use Your Information
Your information is used to:
- Process and fulfill orders for scooters, spare parts, and battery repair services.
- Provide customer support, including assistance with battery repairs or part compatibility.
- Send order confirmations, shipping updates, and tracking information.
- Improve our website, products, and services through analytics and feedback.
- Send promotional emails about new scooters, parts, or services (you can opt out at any time).
- Comply with legal obligations and protect against fraudulent activities.
3. Sharing Your Information
We do not sell or rent your personal information. We may share your data with:
- Service Providers: Trusted logistics partners for shipping scooters, spare parts, or battery repair kits from our Rohtak, Haryana hub.
- Payment Processors: Secure third-party platforms to process your payments.
- Legal Authorities: If required by law or to protect the rights and safety of eScooter Care and its customers.
4. Cookies and Tracking
We use cookies to enhance your experience on eScooterCare.com. Cookies help us remember your preferences, analyze website performance, and deliver personalized content. You can manage cookie preferences through your browser settings.
5. Data Security
We implement industry-standard security measures, including encryption and secure servers, to protect your personal information. However, no online platform is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information by contacting us at support@escootercare.com.
- Opt out of promotional emails by clicking the “unsubscribe” link in our emails.
- Request information about how your data is used or shared.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including order processing, customer support, and legal compliance. Once no longer needed, your data is securely deleted or anonymized.
8. Third-Party Links
Our website may contain links to third-party sites (e.g., payment processors or logistics partners). eScooter Care is not responsible for the privacy practices or content of these external sites. Please review their policies before sharing information.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and the updated policy will take effect upon posting. Continued use of our website or services constitutes acceptance of the revised policy.
10. Contact Us
For questions or concerns about this Privacy Policy or your data, please contact us at:
Gitika Electric Scooty
Rohtak, Haryana
Email: support@escootercare.com
Website: eScooterCare.com