Terms and Conditions - eScooter Care

1. General Terms

These Terms and Conditions govern your use of eScooterCare.com and any purchases of electric scooters, spare parts (e.g., motors, controllers, brake pads, tires), or battery repair services from Gitika Electric Scooty. By accessing our website or placing an order, you agree to be bound by these terms.

2. Ordering and Payment

Orders for scooters, spare parts, or battery repair kits can be placed via eScooterCare.com. All prices are listed in INR and are subject to change without notice. Payment must be completed in full at the time of order. We accept payments through secure methods as outlined on our website. Orders are confirmed only after successful payment verification.

3. Shipping and Delivery

We ship electric scooters, spare parts, and battery repair kits across India from our hub in Rohtak, Haryana. Delivery typically takes 5-7 business days, subject to availability and location. Shipping costs are calculated at checkout. eScooter Care is not responsible for delays caused by logistics partners or unforeseen circumstances (e.g., natural disasters). Customers will receive tracking details within 24 hours of order dispatch.

4. Battery Repair and Spare Parts

Battery repair kits and spare parts (e.g., controllers, chargers, brake systems) are provided with instructional guides. eScooter Care is not liable for improper use or installation of these products. Customers are responsible for ensuring compatibility with their scooter model before ordering. Professional assistance is recommended for battery repairs to ensure safety.

5. Returns and Refunds

Returns for scooters, spare parts, or battery repair kits are accepted within 7 days of delivery, provided items are unused, in original packaging, and in resalable condition. Customers must contact us at support@escootercare.com to initiate a return. Refunds will be processed within 10 business days after we receive and inspect the returned items. Shipping costs are non-refundable. Defective products are eligible for replacement or refund, subject to inspection.

6. Warranty

Electric scooters come with a limited warranty covering manufacturing defects for 1 year from the date of purchase. Batteries and spare parts have a 6-month warranty. The warranty does not cover damage due to misuse, accidents, or unauthorized repairs. Contact our support team for warranty claims at support@escootercare.com.

7. Liability

eScooter Care and Gitika Electric Scooty are not liable for any direct, indirect, or consequential damages arising from the use of our products or services, including scooters, spare parts, or battery repair kits. Customers are responsible for following safety guidelines and local regulations while operating electric scooters.

8. Privacy

Your personal information is handled in accordance with our Privacy Policy, available at eScooterCare.com/privacy. We collect and use data solely to process orders, provide customer support, and improve our services.

9. Modifications to Terms

eScooter Care reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page, and continued use of our website or services constitutes acceptance of the updated terms.

10. Governing Law

These terms are governed by the laws of India. Any disputes arising from these terms or use of our services will be resolved in the courts of Rohtak, Haryana.